At BayMarine Chelsea, we hope You as a Customer are delighted and satisfied with your purchase. If you’re not perfectly satisfied, you may request a return for your item(s) within 3 days. 

When choosing to return a purchase, please make sure the product is:

• • Unused
  • In the original packaging with no damage
  • In a re-sellable condition
  • Returned with the original receipt
  • Within 3 days of receipt of product. e.g. Collection from the store or the day the Delivery arrives at your location

Exclusions: Boat orders, Trailer orders, Special orders, made to order, international orders, backorders, drop shipped, custom-orders, paint or clearance products are not accepted for return.

Please note that all returns for online store will incur an administrative and restocking fee at a 7% rate of your original total order. The original freight and returning freight will not be refunded.

HOW DO I RETURN A PRODUCT?

Please read through the Returns Policy (locate below) before trying to return an item.  If the item you wish to return was collected from the store or delivered more than 3 days, your return will not be accepted.

In Store Purchase

You can take the item back to BayMarine Chelsea store with the original receipt and a friendly staff member will be able to assist you.

Online Purchase

Please email sales@baymarinechelsea.com.au with your Name, Phone Number, Order Number and Address within 3 days of the receipt of your order to start the return request.

Our customer care team will respond to your request within 3 days. Once the return request is approved, you can drop your item back to our store or ship it back to us. Return items must then be returned within 4 business days of obtaining the approval. The item(s) must be returned in unused and re-sellable condition in its original packaging with no damage

Returns that are damaged, or returned without their original labels and packaging broken will not be accepted.

Once it has arrived back and been assessed, a refund will be organised. All successfully returned items will be credited to the original payment method or, if selected, BayMarine Chelsea credit voucher. Please note that returns for all online orders will incur a 7% administrative and restocking fee. Shipping charges will not be refunded.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Faulty items

You must provide proof of purchase to make a claim and BayMarine reserves the right to decline a refund or repair where a fault is caused by misuse or neglect.

The goods will be initially assessed by the staff at the store to make sure all parts are being returned and the item works. In some cases, the goods may need to be sent off to the supplier or manufacturer for assistance.

Some suppliers and manufacturers require us to send the products to them prior to a refund or credit being issued. You will a notification to advise you if the product needs to be sent off. The timeframe may vary from product to product as the supplier may be overseas such as United Sates.

If the supplier determines that the goods are not faulty, there may be additional charges applied for freight which must be paid prior to the collection of the products.

Exchange

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our returns policy.