14-Day Free Exchange Policy for Bay Marine Chelsea Online Store At Bay Marine Chelsea, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations or fit your needs perfectly. That’s why we offer a 14-day free exchange policy for purchases made through our online store. If, within 14 days of receiving your order, you find that the item you purchased is not suitable or you simply change your mind, you can request an exchange. Here are the key details of our free exchange policy: Eligibility: The product must be in its original condition, unused, and undamaged. All original packaging, tags, and labels must be intact. The product must be eligible for exchange based on the terms and conditions outlined below. Exchange Process: Contact our customer service team within 14 days of receiving your order to initiate the exchange process. Provide the necessary details, such as your order number, item description, and reason for the exchange. Our customer service team will guide you through the next steps, including the return shipping process. Terms and Conditions: The 14-day free exchange policy applies only to products purchased from the Bay Marine Chelsea online store. The policy does not cover items that have been used, damaged, or altered after delivery. The exchange is subject to product availability. If the requested item is out of stock, we will work with you to find a suitable alternative or provide a refund. The customer is responsible for any return shipping costs unless the exchange is due to a mistake on our part or a defective product. We aim to process exchanges as quickly as possible, ensuring a smooth and hassle-free experience for our customers. If you have any further questions or need assistance with the exchange process, please don’t hesitate to contact our customer service team. Note: This policy is specific to the Bay Marine Chelsea online store and may not apply to purchases made through other channels or physical stores.